Pell Wall are proud to ship to almost anywhere in the world! All of our orders are packed in and shipped from the United Kingdom.
Below you will find information on our delivery options and charges to the regions we ship to, the easiest way to determine what you’ll pay for shipping is to add items to your cart and enter your details on the checkout page – your shipping will be automatically calculated.
Choosing your delivery option
When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.
We typically have two options available; a standard option and a premium option. Sometimes, depending on your address and what you are buying, there may only be one delivery option available rather than a choice.
We do not have options to accomodate different sized orders for example; when ordering just filter papers, gloves or other small items – we would reccommend ordering these with more substantial products to make the shipping fee more economical.
Unfortunately we are unable to deliver to some countries and this will be indicated further down this page and at the checkout.
Cut off points
We try to get your order out as soon as possible howver please bear in mind that we are a very small team and the number of orders we can be dealing with in a day can vary a lot. We typically have one collection each day from our main courier partners, DPD and DHL.
|Courier||Collection Days||Collection Time|
|DPD||Monday – Friday||12pm|
|DHL||Monday – Friday||10am|
* these times can vary and are issued only as a guide, to have a chance of having your parcel ready for the next day’s collection please ensure you order at least a working day before.
Every order is tracked
For maximum peace of mind, all orders are sent with tracking. You can easily track your order and follow its progress on our website by clicking the tracking code we automatically send to you on your shipping confirmation.
All of our deliveries will require a signature before they can be handed over to you, our couriers will not leave the package anywhere unless you have advised them otherwise.
What if you are out when your order arrives?
If you are out when the parcel arrives, a delivery attempt will be registered on your tracking (provided in your Shipping Confirmation Email). You will then be able to contact the courier directly via the details provided on their tracking page in order to rearrange delivery for a time more convenient for you or to arrange a collection (if available).
Most couriers have a delivery window of 8AM to 8PM and will provide a delivery time estimate but please refer to your tracking for more information.
In most cases our couriers will automatically reattempt to deliver your package unless you have advised them otherwise, if you miss multiple delivery attempts your parcel will be returned to us – if this happens and you contact us to send it back you will need to cover any additional shipping charges.
What if your delivery doesn’t arrive when you expect it to?
If your delivery is more than 5 working days overdue, please contact us. We will then do everything we can to track down your order.
Returns and refunds
Our returns policy is laid out in our terms and conditions of sale and generally unless there is damage to an item you have ordered we are unlikely to be able to provide a refund as the vast majority of products we sell are made to order.
Please contact us before you send anything back to us.
Delivery costs and options
This section is undergoing maintenance and will updated in due course.
We have temporarily disabled standard shipping options across Europe as our main EU courier cannot reliably handle customs clearance for us now so we are only able to ship with the more expensive DHL services (our EU Premium rates).
Please do not contact us about cheaper rates, we are working on it and will not reply to queries of that nature!
Please note that all delivery estimates are just that, estimates, and they apply from the date of dispatch – not the date when the order was placed.
Outlying and Remote Regions
Delivery to remote areas may cost more and may take longer to deliver, these areas can include addresses at the following post codes;
- AB31 to AB38, AB40 to AB56, IV, KA27 & KA28, KW, PA20 to PA78, PH4 to PH50 and ZE in Scotland
- BT for Northern Ireland
As with all of our delivery charges, these areas have a flat rate of shipping assigned and it does not change for small or large orders – if you feel the fee you are quoted is too expensive, we would encourage you to add more items to your order.
Countries we are not shipping to
Unfortunately, there are some countries we are not able to ship to. This could be as a result of Brexit, trade sanctions or other factors outside of our control, below you can find a full list of these countries.
We cannot currently ship to Spain.
Since Brexit we have been unable to sucessfully clear Spanish customs and have taken the decision to suspend all deliveries to Spain.
We hope this is only a temporary measure.
We cannot currently ship to Italy.
Since Brexit we have been unable to sucessfully clear Italian customs and have taken the decision to suspend all deliveries to Italy.
We hope this is only a temporary measure.
We cannot ship to Russia.
We cannot ship to Turkey.
Turkish customs do not allow any cosmetic products or products for use in cosmetics to be imported, our system will not allow you to order for addresses in Turkey.
We cannot ship to Iran.