Pell Wall are proud to ship to almost anywhere in the world! All of our orders are packed in and shipped from the United Kingdom.
Below you will find information on our delivery options and charges to the regions we ship to, the easiest way to determine what you’ll pay for shipping is to add items to your cart and enter your details on the checkout page – your shipping will be automatically calculated.
Choosing your delivery option
When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.
Sometimes, depending on your address and what you are buying, there may only be one delivery option available rather than a choice.
Unfortunately we are unable to deliver to some countries and this will be indicated at the checkout.
Cut off points
We try to get your order out as soon as possible howver please bear in mind that we are a very small team and the number of orders we can be dealing with in a day can vary a lot. We typically have one collection each day from our main courier partners, DPD and DHL.
|Courier||Collection Days||Collection Time|
|DPD||Monday – Saturday||12pm|
|DHL||Monday – Saturday||10am|
* these times can vary and are issued only as a guide, to have a chance of having your parcel ready for the next day’s collection please ensure you order at least a working day before.
Every order is tracked
For maximum peace of mind, all orders are sent with tracking. You can easily track your order and follow its progress on our website by clicking the tracking code we automatically send to you on your shipping confirmation.
All of our deliveries will require a signature before they can be handed over to you, our couriers will not leave the package anywhere unless you have advised them otherwise.
What if you are out when your order arrives?
If you are out when the parcel arrives, a delivery attempt will be registered on your tracking (provided in your Shipping Confirmation Email). You will then be able to contact the courier directly via the details provided on their tracking page in order to rearrange delivery for a time more convenient for you or to arrange a collection (if available).
Most couriers have a delivery window of 8AM to 8PM and will provide a delivery time estimate but please refer to your tracking for more information.
In most cases our couriers will automatically reattempt to deliver your package unless you have advised them otherwise, if you miss multiple delivery attempts your parcel will be returned to us – if this happens and you contact us to send it back you will need to cover any additional shipping charges.
What if your delivery doesn’t arrive when you expect it to?
If your delivery is more than 5 working days overdue, please contact us. We will then do everything we can to track down your order.
Returns and refunds
Our returns policy is laid out in our terms and conditions of sale and generally unless there is damage to an item you have ordered we are unlikely to be able to provide a refund as the vast majority of products we sell are made to order.
Please contact us before you send anything back to us.
Delivery costs and options
You can also check how much you’ll pay for shipping by adding items to your cart and entering your detils on the checkout page, your shipping will be calculated automatically.
All shipping charges include VAT. Orders that include potentially hazardous products such as alcohol may incur a surcharge, you will be notified of any additional charges at check out.
Please note that all delivery estimates are just that, estimates, and they apply from the date of dispatch – not the date when the order was placed.
|Service||Delivery Estimate||Cost||Free Delivery|
|Standard delivery||2 – 3 working days||£7.00||Orders over £300|
|Saturday delivery||Following Saturday||£12.50||N/A|
|Sunday delivery||Following Sunday||£14.00||N/A|
|Monday delivery||Following Monday||£30.00||N/A|
|Collect from us||Usually ready within 2 working days||N/A||Free|
|Service||Delivery Estimate||Cost||Free Delivery|
|Standard delivery||2 – 3 working days||£10.00||N/A|
|Premium delivery||1 – 2 working days||£40.00||N/A|
We cannot ship to Russia.
We cannot ship to Turkey.
Turkish customs do not allow any cosmetic products or products for use in cosmetics to be imported, our system will not allow you to order for addresses in Turkey.
We cannot ship to Iran.
Please note delivery estimates are subject to your location and couriers might extend the delivery window if your location is classified as “remote”.
If you order products from our site for international delivery, your order may be subject to import duties and taxes, which are applied when the delivery reaches its destination outside of the UK. Please note that we have no control over these charges and cannot predict their amount. Payment of any such import duties and taxes is the customer’s responsibility. Please contact your local customs office for further information.