The contract of sale is formed when we accept your order.
If you buy a bottle of any Pell Wall fragrance without having had the chance to try it first, you can return it for a refund of the purchase price (excluding P&P) if, on the first few sprays, you find you don’t like it. For a refund you’ll need to return it in new condition and in it’s original packaging. This offer is in addition to your statutory rights and does not apply to samples or ingredients.
If there is a problem with your fragrance please get in touch directly so that we can make it right by means of a replacement, refund or other appropriate action.
For returns please contact us first as it isn’t always necessary for you to be inconvenienced by making a return.
Please note that orders for ingredients are prepared to order, which means both that large orders will take a bit longer to be dispatched than orders for fragrances and also that we don’t accept returns of ingredients orders, unless of course there is something wrong with the material, in which case please contact us first so that we can sort it out.