We have issued the following statement in relation the COVID-19 pandemic:
By now, we are all aware of the serious nature of COVID-19 (also known as Coronavirus) across the World and our thoughts are with those who have been affected and who are sadly no longer with us.
We realise you maybe being overloaded with information from many different sources and we don’t want to add to it but felt that we should reach out to you and let you know how we are dealing with it at Pell Wall.
We are closely monitoring what is going on and will follow the appropriate guidance from the World Health Organisation (WHO), national governments and the NHS. Pell Wall is a small team isolated in a family business and where we can we are able to work remotely and limit our contact with others and help to contain the virus.
Luckily, we are an online business so our store will operate as usual and we will continue to serve our customers Worldwide. However, our service maybe affected by the steps put in place and measures taken by other organisations, governments or health agencies and we are monitoring those carefully too.
We will post any significant service changes to our web site and email our our mailing list subscribers.
Our delivery partners have also taken their own steps appropriate to their business and the available guidance.
One of our main delivery partners, DPD, are posting regular service updates via their website, so we would ask to you to review that information if you are expecting a parcel from us via them.
Similarly, DHL have issued a statement detailing the impact of COVID-19 on their service which you can access as a PDF from their web site.
We would like to ask for our customers to refrain from contacting us via email or phone regarding deliveries and questions about our service in relation to COVID-19 – all this does is takes our time away from getting our orders out the door and on the way to our loyal and supportive customers.
It is hard to know what to post or talk about at this time but we feel it is important to continue as we always have and deal with adversity with the famous British sense of humour and our determination to be the one stop perfumer supply store for both professionals and hobbyists.
Take care and stay safe,
The Pell Wall team