Delivery

Choosing your delivery option

When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

We typically have two options available; a standard option and a premium option. Sometimes, depending on your address and what you are buying, there may only be one delivery option available rather than a choice.

We do not have options to accomodate different sized orders for example; when ordering just filter papers, gloves or other small items – we would reccommend ordering these with more substantial products to make the shipping fee more economical.

Unfortunately we are unable to deliver to some countries and this will be indicated further down this page.

Cut off points

We try to get your order out as soon as possible howver please bear in mind that we are a very small team and the number of orders we can be dealing with in a day can vary a lot. We typically have one collection each day from our main courier partners, DPD and DHL.

* these times can vary and are issued only as a guide, to have a chance of having your parcel ready for the next day’s collection please ensure you order at least a working day before.

Every order is tracked

For maximum peace of mind, all orders are sent with tracking. You can easily track your order and follow its progress on both our and our courier's websites by clicking the tracking code we automatically send to you on your shipping confirmation.

All of our deliveries will require a signature and 'proof of delivery' (usually a photograph of the parcel outside your address) before they can be handed over to you, our couriers should not leave the package anywhere unless you have advised them otherwise.

What if you are out when your order arrives?

If you are out when the parcel arrives, a delivery attempt will be registered on your tracking (provided in your Shipping Confirmation Email). You will then be able to contact the courier directly via the details provided on their tracking page in order to rearrange delivery for a time more convenient for you or to arrange a collection (if available).

Most couriers have a delivery window of 8AM to 8PM and will provide a delivery time estimate but please refer to your tracking for more information.

In most cases our couriers will automatically reattempt to deliver your package unless you have advised them otherwise, if you miss multiple delivery attempts your parcel will be returned to us – if this happens and you contact us to send it back you will need to cover any additional shipping charges.

Special considerations

The largest quantities we can ship of any material is 5kg / 5L.

We do not ship large quantites of Perfumer's Alcohol - Internationally we will ship up to 1L per order, for UK parcels we will ship up to 2L. Please do not place orders for multiples of 1L if the package is being delivered internationally - we will refund all but 1L.

Returns and refunds

Our returns policy is laid out in our terms and conditions of sale and generally unless there is damage to an item you have ordered we are unlikely to be able to provide a refund as the vast majority of products we sell are made to order.

Please contact us before you send anything back to us.

Delivery costs and options

This section is undergoing maintenance and will updated in due course.

We ship with DPD for all UK deliveries.

We ship with FedEx or DHL for EU deliveries.

We ship with DHL or FedEx for rest of the world deliveries such as the US, Dubai etc.

Please do not contact us about cheaper rates, we are constantly trying to get more competitive rates and will update them as we go. We will not reply to queries of that nature!

Sometimes, shipping rates may also go up, often without notice.

Please note that all delivery timeframe estimates are just that, estimates, and they apply from the date of dispatch – not the date when the order was placed.

Outlying and Remote Regions

Delivery to remote areas may cost more and may take longer to deliver, these areas can include addresses at the following post codes;

• AB31 to AB38, AB40 to AB56, IV, KA27 & KA28, KW, PA20 to PA78, PH4 to PH50 and ZE in Scotland
• BT for Northern Ireland

As with all of our delivery charges, these areas have a flat rate of shipping assigned and it does not change for small or large orders – if you feel the fee you are quoted is too expensive, we would encourage you to add more items to your order.

Countries we are no longer shipping to

Unfortunately, there are some countries we are not able to ship to. This could be as a result of Brexit, trade sanctions or other factors outside of our control, below you can find a full list of these countries.