Returns, Refunds and Exchanges Policy
Fine Fragrance
If you buy a bottle of any Pell Wall fragrance without having had the chance to try it first, you can return it for a refund of the purchase price (excluding P&P) if, on the first few sprays, you find you don’t like it. For a refund you’ll need to return it in new condition and in its original packaging. This offer is in addition to your statutory rights and does not apply to samples or ingredients.
If there is a problem with your fragrance please get in touch directly so that we can make it right by means of a replacement, refund or other appropriate action.
Any import taxes or duties paid for goods are not refundable.
Ingredients for Perfumery
Ingredients items are made to order at the time your order is fulfilled and as such are not eligible for return or refund.
Items that arrive damaged or that are incorrect will, of course, be replaced or refunded but such issues must be notified to us within 48 hours of receipt of the items.
Returns and refunds will not be accepted if you have failed to procure valid licenses or fulfil your country’s legal requirements in order to handle any items in your order. If a license or special status (such as being a registered company) is required to import certain goods, it is your responsibility to ensure you hold valid accreditation and supporting documentation.
In cases where packages have been returned to us by our courier partners for failed deliveries, non-payment of customs fees or failing to clear customs checks because the customer did not meet the legal requirements to import the goods we reserve the right to withhold a refund, issue a part refund, charge shipping and/or an administration fee.
It’s important to note that shipping costs are not covered by Pell Wall when sent back.
Any shipping fees, import taxes or duties paid for goods are not refundable.
For incorrect or damaged items please contact us first as it isn’t always necessary for you to be inconvenienced by making a return.
Pell Wall's decision is final in all cases.
Digital Products
Digital products that have already been delivered are not eligible for return or refund.